Frequently Asked Questions

Questions by our customers and answers. Please email us if you have any question, not listed below.

How can i make a transfer reservation?

Online! Simple, fast and credit card free! Scroll top to home page, select the transfer details, airport and destination and find your transfer. After the quote you will be directed to booking form. Fill out your personal info and flight details. That's all! You will receive an instant confirmation via email. You can also book a transfer with email from transfers@istanbul-transfers.com and WhatsApp message from the button on the left bottom of the page.

I cannot see my hotel on the booking form!

As there are many hotels in the Istanbul, it is not easy to list all of them in the booking form. But don't worry. If your hotel is not in the list, please select the town that your hotel is at. Lets say, if you will be staying in a hotel called Istanbul Ramada Hotel and it is not in the list, please select "Sisli" as your hotel is at Sisli. Our driver will take you to your hotel without any extra cost.

How do you accept payments?

We accept payment on arrival. Please pay cash to your driver wher you arrive to your drop off point. If you have booked a return transfer with us, please also pay for the return transfer. We accept Turkish Lira, Euro, US Dollars and British Pound. Bitcoin coming soon!

Is it possible to smoke in the car?

Unfortunately no! Customers using our vehicles after you may not appreciate the smell of smoke. If you wish, your driver can stop for a break any time you like at the next available safe point on your journey.

Can i make a reservation for tomorrow?

Yes you can make a reservation 2 hours before the landing time of your flight. For reservations made less than 12 hours before the transfer pick up time, we can not give you a guarantee but we will inform you and confirm your booking if we have the availability. If you have waited until the last minute please contact us by WhatsApp or email and we will check for availability.

Can i change the details of my booking?

Anytime! Just email us or send us a message from WhatsApp and we can re-arrange your transfer.

How much luggage can i take with me?

1 bag per person is ok with us but if you have more baggage please inform us so we will provide a bigger vehicle.

Child and baby seats?

Sure! At the bottom of the booking form, you will be asked for the child seats and baby seats. Please select the number of seats you need. Your driver will get them ready in the vehicle for you transfer.

Any other extra costs?

Anytime! Just email us or send us a message from WhatsApp and we can rearrange your transfer.

How can i pay for the transfers?

Please pay in cash to your driver upon arrival to your destination. If you wish to pay with credit card or debit card, please inform us before your arrival via email or message.

Will i receive a booking voucher?

Sure. Make sure you don't have it with you at the airport. We don't need you to print out any paper, just arrive safe and we will take you to your hotel.

Where will i be dropped off and collected from?

If its a private VIP transfer you booked with us, your driver will welcome you at the Airport and drive you to your hotel or address provided on the booking form and collect you from the same point for the return transfer. If it is a shuttle booking, we will email you the pick up point right after your booking.

Where will i meet the driver?

Walk out through the gate of airport and you will see the meeting point with drivers holding name-signs. Look out for your name, your driver is just there waiting for you.
Istanbul Transfers